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Products > Utilities and Public Systems - Operation Management

GE Smallworld PowerOnTM 2.0

Electric utilities need to provide exceptional service while maximizing the productivity of their networks. The challenge is that there are many ingredients involved in providing exceptional service. The automation of basic outage management processes-such as call taking or prediction-can help, but unless customer care and general practices related to distribution management are improved, customers may never notice the technological advances that a utility company has made. And, of course, the crowning achievement to improving service levels is to change customer perception. Without improving perception, your efforts to improve customer service and loyalty are ineffective.

Distribution Management Systems (DMS) have yet to provide an overall enterprise solution to this problem. Typical DMS solutions have targeted distribution dispatch centers. However, in order to improve outage and network management processes in a customer-oriented utility environment, utilities must involve their entire organization. To do so requires a comprehensive set of integrated tools that seamlessly manage operational and customer data across their enterprise.

GE Smallworld PowerOn, now in Version 2.0, goes far beyond the systems of the past, taking operational processes into the realm of the Enterprise DMS. An Enterprise DMS enables exceptional customer service and maximizes network productivity by integrating operations departments in a real-time environment and by providing the resulting information to the right people through the right medium.